Shipping policy
The most complete info on any question or process can be found by going straight to our Help Center here.
Shipping
Our goal is to deliver U.S. orders within 5 business days or less from the date of purchase. Most orders leave our warehouse within 1 business day, with an estimated transit time of 3–4 business days after shipment.
| Shipping Method | Cost | Ships from warehouse in: | Delivered in: |
| Standard Shipping | By Weight | 1-2 business days | 2-5 business days after date shipped |
| Second Day Air | By Weight | 1-2 business days | 2-3 business days after date shipped |
| International Shipping | By Weight + Duties | 3-5 business days | 5-10 business days after date shipped |
*Shipping timelines are estimates and are not guaranteed. Processing and delivery times may be extended during high-volume launches, sales, holidays, or due to carrier delays and other circumstances outside of our control.
Second Day Orders must be placed before 9:30 am PST in order to make it out same day during regular shipping windows (non-launch week). All 2-Day shipments process and deliver on business days ONLY (M-F) and do not deliver on weekends. This is a carrier policy, not ours.
*Please note that we are not able to provide expedited shipping to PO Boxes. 2-Day Air orders requested to ship to PO Boxes can only ship out via USPS and we choose their fastest option. Due to this, we recommend ONLY expediting an order to a physical address.
Rylee + Cru is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.
International Orders
*All international orders are FINAL SALE.
We ship internationally to most global regions. International orders are shipped through one of our trusted international shipping partners, selected for the best speed and reliability to your destination, and most often arrive within 10 business days from the time of shipment. Your package may be handed off to a local carrier in your country for final delivery. Your tracking information will show who is delivering it.
Duties and taxes are included with the freight costs at no markup on our end.
*All prices on product listings are in USD.
Order Status
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
Cancel/Edit an Order
Once your order has been placed, it cannot be canceled.
If you need to update your shipping address, you may use the self-service option available on the final confirmation page within 30 minutes of placing the order.
After this 30-minute window, orders can no longer be modified. However, unwanted items may be returned for a refund/store credit if they are eligible under our return/refund policy.
For more information, please refer to our refund policy page here.
Lost / Misplaced in Transit Packages
For all lost packages we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them. Often times, these will be delivered within the 10 days.
If you’re missing item(s) from your shipment or if you have concerns about the products you received, contact us within 7 days of the delivery date.
Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
Price Adjustments
We do not offer price adjustments before or after a sale period on any orders, no exceptions.
Please note that in the occasional event that we do have a sale, we do our best to market this on all of our external channels to make it known prior to the event. The best way to make sure that you always know about an event is to opt in for text / email notifications on the site or to download the official app.
Warranty Policy
Damaged In Transit
Any package damaged / missing item(s) due to transit will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package within 7 days from the date delivered.
Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a warranty request.
Fabric Disclaimer and Cleaning Instructions
The Rylee + Cru Collective guarantees all products to be manufacturer defects-free! If you believe you have received a defective item, please reach out to our customer service team within 30 days of purchase at [email protected], with your order number and photo evidence of the defect for us to use to analyze and correct any potential issues.
This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, pilling, shrinking, or damage from outside forces.
When washing our items, we recommend a gentle detergent and no bleach.
- cold water
- delicate cycle
- separate with colors alike
- turn clothing inside out to decrease any pilling
To ensure the longevity of our items, we do not recommend using the dryer. Instead, hang dry or lay the item flat to dry. If the dryer is preferred, we recommend to tumble dry low, however, please note minimal shrinking may occur.
*We are not responsible for any damages that may result from your washing routine or stain treatment. The use of chemical treatments, stain pens, or aggressive scrubbing can weaken, discolor, or damage the fabric, and such issues are not considered manufacturing defects covered under our warranty.
We stand by the quality of our products and want you to feel confident that your item is made with care and will withstand standard wear and tear if our care instructions are followed.
If we determine that an item is defective, we provide free return labels for replacement or refund.