Shipping & Returns
Ships from warehouse in:
2-5 business days*
2-5 business days after date shipped*
1-2 business days
2 business days after date shipped
3-5 business days
5-10 business days after date shipped
*This timeline is an estimate only and not guaranteed. During a launch week, it may take an additional 5-10 days for your order to process before being shipped due to extremely high volume. On rare occasions, orders will ship or be delivered outside this timeframe.
2-Day Air Orders placed after 9am PST are considered received the following business day (non-launch weeks). All 2-Day Air shipments process and deliver on business days only (M-F) and do not deliver on weekends. This is carrier policy, not ours.
We ship all orders from our fulfillment warehouse located in San Diego, California.
Rylee + Cru is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
Lost / Misplaced in Transit Packages
For orders showing as delivered that are not present at your residence or show up damage, you can place an immediate claim and be reimbursed right away here if you have opted into package protection with Route.
*For all uninsured packages we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them as often these will deliver a day or two later.
We do ship internationally to most global regions. All international orders go out via FedEx International Economy and arrive within 5-10 days from the time of shipment. Duties and taxes are included with the freight costs at no markup on our end.
*Please note all prices on product listings are in USD.
- All international shipments are considered FINAL SALE and not eligible for exchange or refund due to the additional freight and duty costs associated with those orders.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 15 days of the delivery date of the order (when it arrived to you). No refunds or exchanges are allowed outside of this window.
Rylee + Cru, Quincy Mae, and Play x Play items are available for exchange, store credit, and refund to the original payment source.
*Noralee returns are eligible for exchange or store credit only. Because these are special occasion items we want to ensure that we are only ever sending customers new and unworn items and don't take returns for refunds for this reason.
Returns are subject to an $8 handling fee. This fee covers the cost of the return label along with the handling materials and repackaging costs.
As an added bonus to support our customers we are waiving handling fees for any exchanges or shop now credits.
An item is eligible for return if it is sent back:
- with original tags and packaging intact
- free of stains, odors, animal hair, and damage
Items cannot be returned after this 15-day-timeframe, no exceptions.
Return costs are the responsibility of the sender and Rylee + Cru is not responsible for return items lost in transit.
Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange. Orders with special discount codes applied, may not be eligible for return – please reach out to the team at email@example.com if you have any questions.
Please note that any items that fall outside of the return policy window can be sold directly to another Rylee + Cru, Quincy Mae, or Play x Play buyer via our own resale site. Our customers who outgrow / have items they no longer need can all sell them here and frequently get 80% of the retail value back via selling easily and conveniently to another buyer who needs these items. It's our attempt to give you more options for your outgrown / unwanted units and also keep the lifespan of products continuing forward rather than being disposed of.
Gift Returns - Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser's name and order number. These parameters help to confirm the items were initially purchased from our site as well as a reference to the original purchase pricing for credit balance to apply. This can all be done through the same returns center link listed above but please select "gift return" at the bottom of the landing page list to be eligible for the items to credit to your (the gift recipient's) email in the form of a gift card.
We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed / worn are not eligible for returns / exchange when any damage is related to standard product wear and tear.
Any package reported damaged / missing items will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package. Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a refund request with Quincy Mae.
We accommodate free return labels for any items that are damaged or may have a defect. All other returns require a minimal freight free on behalf of the sender to cover the return order.