Shipping policy
The most complete info on any question or process can be found by going straight to our Help Center here.
Shipping
We ship all orders from our fulfillment warehouse located in San Diego, California.
| Shipping Method | Cost | Ships from warehouse in: | Delivered in: |
| Standard Shipping | $9 | 2-5 business days | 2-5 business days after date shipped |
| FedEx 2 Day Air | $16 | 1-2 business days | 2-3 business days after date shipped |
| International Shipping | By Weight + Duties | 3-5 business days | 5-10 business days after date shipped |
*This timeline is an estimate only and not guaranteed. During a launch week, it may take an additional 5-7 business days for your order to process before being shipped due to extremely high volume. On rare occasions, orders will ship or be delivered outside of this timeframe.
FedEx 2-Day Orders must be placed before 10am PST in order to make it out same day during regular shipping windows (non-launch week). All 2-Day shipments process and deliver on business days ONLY (M-F) and do not deliver on weekends. This is a carrier policy, not ours.
*Please note that we are not able to provide expedited shipping to PO Boxes as all expedited shipments go out via FedEx and they do not deliver to PO Boxes. 2-Day Air orders requested to ship to PO Boxes can only ship out via USPS and we choose their fastest option. Due to this, we recommend ONLY expediting an order to a physical address.
Rylee + Cru is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.
International Orders
*All international orders are FINAL SALE.
We do ship internationally to most global regions. All international orders go out via FedEx International Economy and most often arrive within 10 business days from the time of shipment. Duties and taxes are included with the freight costs at no markup on our end.
*All prices on product listings are in USD.
Order Status
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
Cancel/Edit an Order
Orders cannot be modified or canceled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return/refund policy. For more information, please refer to our refund policy page here.
Lost / Misplaced in Transit Packages
For all lost packages we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them. Often times, these will be delivered within the 10 days.
If you’re missing item(s) or your shipment or if you have concerns about the products you received, contact us within 7 days of the delivery date.
Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
Return Policy
We truly hope that you love everything in your order, just as many of our customers do! However, we understand that sometimes things don’t turn out as expected. Items may be eligible for return or exchange within 30-days of purchase. Please see rules listed below..
*All international shipments are considered FINAL SALE and not eligible for exchange or return for refund due to the additional freight and duty costs.
We recommend trying on all items in your order before washing to ensure they fit.
An item may be returned if it is sent back:
- unworn
- unwashed
- with original tags and packaging intact
- free of stains, odors, animal hair, and damage
Items cannot be returned after this 30-day timeframe, NO exceptions.
Rylee + Cru, Quincy Mae, and Play by R+C items are available for exchange, store credit, and refund to the original payment source.
Noralee items are eligible for exchange or return for store credit ONLY. Because these are special occasion items we want to ensure that we are only ever sending customers new and unworn items and don’t take returns for refunds for this reason.
Please CLICK HERE to start your return / exchange
Returns are subject to an $8 handling fee. This fee covers the cost of the return label along with the handling materials and repackaging costs.
Return costs are the responsibility of the customer for all refunds, however, as an added bonus to support our customers, we are waiving the handling fee for any exchanges or Shop Now credits.
Rylee + Cru is not responsible for return items lost in transit. For assurance, we recommend obtaining a drop-off receipt from the carrier.
We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 30 days of the receipt of the order. No refunds or exchanges are allowed outside of this window.
*Gift Cards are final sale and non-refundable.
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Any items that fall outside of the return policy window can be sold directly to another Rylee + Cru, Quincy Mae, or Play by R+C buyer via our Pre-Loved resale site. Our customers who outgrow / have items they no longer need can all sell them here and frequently get 80% of the retail value back via selling easily and conveniently to another buyer who needs these items. It’s our attempt to give you more options for your outgrown / unwanted items and also keep the lifespan of products continuing forward rather than being disposed of.
Returns on Sale Items
Orders placed within the context of sale may be eligible for exchange or return.
However, items marked FINAL SALE (including all products purchased during our End-of-Season, Black Friday, and Cyber Monday Sale), are not eligible for store credit, refunds, or exchanges.
Orders placed with special discount codes (other than Loyalty Rewards) may or may not qualify for exchange or return – please reach out to the team at info@ryleeandcru.com if you have any questions.
Gift Returns
Any gifted items that fall under the parameters of returnable good outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser’s name and order number. This helps us to confirm the items were purchased from our site as well as a reference to the original purchase pricing for credit balance to apply.
This can all be done through the same returns center link but please select “start gift return here” at the bottom of the landing page to be eligible for the items to be credited to your (the gift recipient’s) email in the form of a gift card.
Price Adjustments
We do not offer price adjustments before or after a sale period on any orders, no exceptions.
Please note that in the occasional event that we do have a sale, we do our best to market this on all of our external channels to make it known prior to the event. The best way to make sure that you always know about an event is to opt in for text / email notifications on the site or to download the official app.
Warranty Policy
Damaged In Transit
Any package damaged / missing item(s) due to transit will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package within 7 days from the date delivered.
Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a warranty request.
Fabric Disclaimer and Cleaning Instructions
The Rylee + Cru Collective guarantees all products to be manufacturer defects-free! If you believe you have received a defective item, please reach out to our customer service team within 30 days of purchase at orders@ryleeandcru.com, with your order number and photo evidence of the defect for us to use to analyze and correct any potential issues.
This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, pilling, shrinking, or damage from outside forces.
When washing our items, we recommend a gentle detergent and no bleach.
- cold water
- delicate cycle
- separate with colors alike
- turn clothing inside out to decrease any pilling
To ensure the longevity of our items, we do not recommend using the dryer. Instead, hang dry or lay the item flat to dry. If the dryer is preferred, we recommend to tumble dry low, however, please note minimal shrinking may occur.
*We are not responsible for any damages that may result from your washing routine or stain treatment. The use of chemical treatments, stain pens, or aggressive scrubbing can weaken, discolor, or damage the fabric, and such issues are not considered manufacturing defects covered under our warranty.
We stand by the quality of our products and want you to feel confident that your item is made with care and will withstand standard wear and tear if our care instructions are followed.
If we determine that an item is defective, we provide free return labels for replacement or refund.